Shipping Policy – Exotico Pets

Thank you for shopping with Exotico Pets. We are committed to delivering your exotic pet supplies quickly, safely, and reliably across South Africa.

Order Processing Time

All orders are processed within 1–3 business days after payment is received. Once your order has been processed, it will be dispatched and prepared for delivery.

Please note:

• Orders are not processed on weekends or public holidays
• During peak periods, processing times may be slightly longer

Shipping & Delivery Time

We offer nationwide delivery across South Africa.

Estimated delivery times:

• Standard Delivery: 8-15 business days

Delivery times may vary depending on your location and courier operations.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size. From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.

Delays & Unexpected Issues

While we work hard to ensure timely delivery, delays may occur due to:

• High order volumes
• Courier delays
• Weather or unforeseen circumstances

If your order is delayed, please contact us and we will assist you as quickly as possible.

Incorrect Address Information

Please ensure your shipping details are correct at checkout. Exotico Pets cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will work with our courier partners to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please submit a request through the Contact Us page

We’re here to help and ensure you have the best possible shopping experience with Exotico Pets.